At Ciconf.com, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read the following refund policy carefully.
1. Returns
You have [X] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
To complete your return, we require a receipt or proof of purchase.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
3. Late or Missing Refunds
If you haven’t received a refund within the expected time, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. Processing times vary.
If you’ve done all of this and still have not received your refund, please contact us at [Contact Email].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Contact Email] and send the item to [Return Address].
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, depending on your location, the time it may take for your exchanged product to reach you may vary.